A: Although our programming can be purchased from all around the world, our products are currently only shipped Australia wide.
A: Yes! All parcels are shipped via Australia Post and receive parcel tracking. Once your parcel has been dispatched you will receive a tracking link.
A: Danni is 180cm tall and wears an Australian 8 or size small (top and bottom). Danni wears a size Small in all DBA products.
A: Yes! DBA products run true to size. If you are unsure of your sizing, please refer to the size charts included in the product description to help you find your best fit. Due to the flexibility and high quality of our fabric we would recommend sizing down if you are between sizes.
A: Please refer to our “Shipping & Returns” section for a detailed description of our returns policy.
A: We get that sorted for you. If you have received an incorrect or faulty item we will require you to send through a photo of the item to email@example.com. We will then advise of next steps to resolve this issue. When returning the incorrect item please ensure that the garment gets back to us in an original unworn condition with tags attached.
A: Not to worry, shoot our CS team an email, firstname.lastname@example.org, and we will do our best to assist you and amend the order (provided shipment has not been completed). Please note that during times of high volume orders and emails we cannot guarantee amendments to order error prior to shipment.
A:Don’t worry, we will locate your order! Shoot our customer service team an email: email@example.com and will help you track it down. Please provide our team with your order and tracking number so we can assist you.
If your package is declared lost, we will re-ship your original order (depending on stock availability) or provide you with a credit note to the value of your order.
A: If you have made an error in entering your details at checkout please contact us immediately at firstname.lastname@example.org so that we can do our best to remedy this situation.
Please note, our team processes orders quickly in order to ensure customer satisfaction and timely delivery of orders. If your order has already been dispatched from our warehouse your parcel will need to go through our Returns Department for exchange, Credit note or reshipment and the cost of reshipment will be incurred by the customer. Please refer to our Returns page for the procedure in place for handling order returns/exchanges.