Q: CAN I TRACK MY ORDER?
A: Yes, once your order is dispatched, you will receive an email (and/or SMS if you have provided your mobile number) with all your tracking information and the steps to track the progression of your parcel.
Alternatively you can track your parcel via the below links:
Please use Australia Post's Tracking Service if you would like to access your tracking updates:
Please use DHL Express Tracking Service if you would like to access your tracking updates:
Please use DHL eCommerce Tracking Service if you would like to access your tracking updates:
All parcels are despatched from Gold Coast, Australia.
Q: WHAT SIZE DOES DANNI WEAR IN DBA?
A: Danni is 180cm tall and wears an Australian 8 or size small (top and bottom). Danni wears a size Small in all DB Active products, DBA runs true to size. Due to the high quality fabric and stretch of DBA products, if you are in-between sizes we recommend sizing down.
Q: DO THE PRODUCTS RUN TRUE TO SIZE?
A: Yes DB Active products run true to size. If you are unsure of your sizing, please refer to the size charts included in the product description to help you find your best fit. Due to the flexibility and high quality of our fabric we would recommend sizing down if you are between sizes.
Q: WHAT IS YOUR RETURNS POLICY?
A: Please refer to our “Shipping & Returns” section for a detailed description of our returns policy.
Q: WHEN WILL YOU BE RESTOCKING?
A: Joining our mailing list is the best way to keep in the loop and up to date with our restocks. Sign up is available at the bottom of our website. We will also keep our social media updated with proposed restock dates!
Q: HOW DO I EXCHANGE A SIZE IF YOU ARE OUT OF STOCK?
A: DB Active may launch limited stock collections or we may simply run out of your size due to popular demand. Please contact us at firstname.lastname@example.org to let us know what size you would like to exchange. We will check out inventory for your size, if your size is out of stock from our end, we can offer you a refund less the cost of shipping.
Q: WHAT HAPPENS IF I WAS SENT AN INCORRECT ITEM?
A: If you have received an incorrect item (this includes incorrect size or colour) we will require you to send through a photo of the item to email@example.com. We will then advise of next steps to resolve this issue. When returning an incorrect item please ensure that the garment gets back to us in an original unworn condition with tags attached.
Q: I ORDERED THE WRONG SIZE BY ACCIDENT, AM I ABLE TO CHANGE IT BEFORE YOU SHIP MY ORDER?
A: Please contact firstname.lastname@example.org and we will do our best to assist you and amend the order, provided shipment has not been completed. Please note that during times of high volume orders and emails we cannot guarantee amendments to order error prior to shipment.
Q: DOES SHIPPING INCLUDE IMPORT/TAX CHARGES?
A: No. Please refer the Shipping page on our website, which outlines important information regarding import liabilities, taxes and the associated costs.
Q: I THINK MY PARCEL HAS BEEN LOST! WHAT CAN I DO?
A: Once dispatched, responsibility for the safe and secure delivery of the parcel is passed on to the courier. If there appears to be a significant delay in the delivery of your parcel or no movement shown on your tracking, please contact us at email@example.com or alternatively contact the courier service and provide them with your tracking number for a current update. In the circumstance your package is declared lost, we will re-ship your original order (depending on stock availability) or provide you with a Credit Note to the value of your order. We understand this is an unfortunate scenario, but we will be in communication and do our best to remedy this situation.
Q: I ENTERED THE WRONG ITEM, SHIPPING ADDRESS OR I WANT TO CANCEL MY ORDER?
A: If you have mistakenly entered the wrong details at checkout or placed a mistaken order please contact us immediately at firstname.lastname@example.org so that we can do our best to remedy this situation. Our team processes orders quickly in order to ensure customer satisfaction and timely delivery of orders. If your order has already been dispatched from our warehouse your parcel will need to go through our Returns Department for exchange, Credit note or reshipment and the cost of reshipment will be incurred by the customer. Please refer to our Returns page for the procedure in place for handling order returns/exchanges.
Q: INCORRECT ITEM RECEIVED
A: If you have mistakenly received an incorrect item, please email us at: email@example.com with your order number and please attach photos of the item received. Our Returns Department will be able to assist you with replacement/Exchange of the item and will cover the cost of return postage.
Q: FAULTY ITEM RECEIVED
A: If the item you received is faulty we will provide you with a refund, credit note or if possible (dependent on stock availability) an exchange for your item. We pride ourselves on quality and want to make sure the item you receive lives up to this standard and is free from faults. Please email us at: firstname.lastname@example.org with your order number and please attach photos of the fault or damage to the garment and further details of the problem. Please ensure any issues with the product is addressed within 7 days of receiving your parcel as we are unable to offer a remedy for extended periods. If addressed within this period our Returns Department will be able to assist you with replacement/exchange of the item and will cover the cost of return postage.
This information is also included in our returns policy under “Shipping and Returns”